FREQUENTLY ASKED QUESTIONS (FAQs)
Products and Fragrances
Q: Are your perfumes suitable for sensitive skin?
A: Our perfumes are made with high-quality ingredients and are generally suitable for all skin types. However, if you have sensitive skin or allergies, we recommend performing a patch test before full application.
Q: Do you offer samples?
A: Yes, we offer sample sets (perfume sets) that allow you to try different fragrances before committing to a full-size bottle. Check our Premium Gift Collection for more information.
Q: How should I store my perfume?
A: To ensure the longevity of your perfume, store it in a cool, dry place away from direct sunlight and extreme temperatures.
Ordering and Payment
Q: How do I place an order?
A: To place an order, simply browse our collection, select the perfume you love, and click 'Add to Cart.' Proceed to checkout, fill in your shipping details, and complete your payment.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, digital wallets like Paytm, Google Pay, UPI and Cash on Delivery.
Q: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact our customer service team within 24 hours of placing your order. We will do our best to accommodate your request.
Shipping and Delivery
Q: Do you offer free shipping?
A: Yes, we offer free shipping.
Q: How long will it take for my order to arrive?
A: Orders are typically processed within 1-2 business days. Delivery times vary based on your location but generally take 5-7 business days for domestic orders and 10-15 business days for international orders.
Q: How can I track my order?
A: Once your order is shipped, we send you Status and Updates of your order you will receive a tracking number via email or WhatsApp. You can use this number to track your order on our website or the carrier’s website.
Returns and Exchanges
Please Visit Our Returns and Exchanges Policy.
Special Offers and Discounts
Q: How can I stay updated on special offers and new releases?
A: Follow us on Instagram and sign up for our newsletter to receive exclusive offers, updates on new releases, and behind-the-scenes content.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team via email at support@cuteaura.com and WhatsApp: +91 9236223806 or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.